Text copied to clipboard!
Title
Text copied to clipboard!Credit Collections Manager
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Credit Collections Manager to oversee our organization's credit and collections operations. The ideal candidate will be responsible for managing the credit granting process, assessing the creditworthiness of potential customers, and ensuring timely collection of outstanding debts. This role requires a strategic thinker who can develop and implement effective credit policies and procedures, maintain accurate records, and provide regular reports to senior management.
The Credit Collections Manager will lead a team of collection specialists, providing guidance, training, and support to ensure optimal performance. You will be expected to analyze customer accounts, identify potential risks, and proactively address issues to minimize financial losses. Additionally, you will collaborate closely with sales, finance, and customer service departments to streamline processes and enhance customer relationships.
Your responsibilities will include monitoring accounts receivable balances, conducting regular audits, and ensuring compliance with internal policies and external regulations. You will also be tasked with negotiating payment arrangements with customers, resolving disputes, and escalating complex cases when necessary. The successful candidate will possess excellent communication and negotiation skills, a strong understanding of financial principles, and the ability to manage multiple priorities effectively.
We expect you to stay updated on industry best practices, regulatory changes, and market trends to continuously improve our credit and collections strategies. Your role will be crucial in maintaining the financial health of our organization, reducing bad debt exposure, and enhancing cash flow management.
To excel in this position, you must demonstrate strong leadership capabilities, analytical thinking, and problem-solving skills. You should be comfortable working in a fast-paced environment, handling sensitive financial information, and making informed decisions under pressure. Your ability to build and maintain positive relationships with customers, colleagues, and external stakeholders will be essential to your success.
If you are a motivated professional with a proven track record in credit management and collections, we encourage you to apply. Join our dynamic team and contribute to the ongoing success and growth of our organization by ensuring efficient and effective credit and collections operations.
Responsibilities
Text copied to clipboard!- Develop and implement effective credit and collections policies and procedures.
- Assess creditworthiness of potential and existing customers.
- Manage and lead a team of collection specialists, providing training and support.
- Monitor accounts receivable balances and ensure timely collection of outstanding debts.
- Negotiate payment arrangements and resolve customer disputes efficiently.
- Conduct regular audits to ensure compliance with internal policies and external regulations.
- Collaborate with sales, finance, and customer service departments to streamline processes.
- Prepare and present regular reports on credit and collections performance to senior management.
Requirements
Text copied to clipboard!- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- Minimum of 5 years of experience in credit management and collections.
- Proven leadership experience managing a team of collection specialists.
- Strong knowledge of credit analysis, risk assessment, and debt recovery processes.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in financial software and Microsoft Office Suite, especially Excel.
- Ability to analyze financial data and make informed decisions.
- Strong organizational skills and ability to manage multiple priorities effectively.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing credit and collections processes?
- How do you assess the creditworthiness of potential customers?
- What strategies do you use to ensure timely debt recovery?
- How do you handle difficult negotiations with customers regarding overdue payments?
- Can you provide an example of a successful initiative you implemented to improve collections performance?
